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FAQ

How do I make an appointment?

You do not need a referral to come see us – although some clients are referred to us by their doctor. You can contact our friendly reception team via email or phone if you would like to make an appointment. They will happily talk you through the booking in process.

Can I book online?

Existing clients can book online using the booking link here (contact us if you need help): https://my.powerdiary.com/clientportal/inspiredpsychology

New clients need to contact our reception team to book in and cannot use the online booking link. this is to make sure that we match new clients with the right service and clincian.

I’m booked in for a therapy session. What should I expect?

Therapy sessions last for approximately 50 minutes. Your first therapy session is typically directed at getting to know you, the reasons you are seeking assistance, and what you would like to achieve through therapy. Subsequent sessions vary depending on the individual but may include counselling, skills teaching (e.g. mindfulness, problem solving), or specific exercises such as relaxation.

An important part of therapy is implementing changes discussed into your daily life. We will usually talk about ways you can implement these changes and may also allocate specific tasks to be done between sessions.

What’s the difference between a Psychologist, a Mental Health Social Worker and a Psychotherapist and Counsellor?

It can be confusing to understand the differences in practitioner’s titles! Different titles refer to the background university training, and post-qualification training practitioners undertake. Psychologists hold an Honours degree in Psychology and then undertake additional training via supervision or a postgraduate degree (Master’s degree or clinical PhD). The title of your psychologist (clinical, health, registered) relates to this additional training. Mental Health Social Workers like the one on our team, Max, hold a social work degree and have undertaken advanced training to be accredited to deliver clinical services, including being a recognised Medicare Provider. There are different pathways to counselling and psychotherapy. For our Psychotherapist and Counsellor, Jacqueline, her training included an Honours Degree in Psychology, Master degree in Psychotherapy and Counselling and she  has also done a PhD in parenting.

With all these titles, it can be difficult to understand who is going to be the best fit. The answer? It depends entirely on what clients are needing. For the most part, it relates less to the actual title of the practitioner but what therapies they are trained in. All professionals providing therapy at Inspired Psychology have formal training in different types of therapies. Some are trained in a specific type of therapy that might be well suited to a client’s needs. Others have particular interests and experience in working with particular presentations, age groups, difficulties or needs. Our administration staff are wonderful at helping clients to find the right fit and will take the time to support clients to feel comfortable in their choice.

I’m booked in for an assessment. What should I expect?

The assessment process typically starts with a consultation session aimed at gathering an idea of who you are and what answers you hope to get out of the assessment. Your clinician will then conduct the assessment in the following session/s. A report is produced following assessment and the contents of of it are discussed in a debriefing session with your assessing clinician.

Please note, we offer a variety of different assessments which mean that this process does vary. We will talk to you about what you assessment will involve prior to meeting with you.

Are sessions confidential?

Information provided to psychologists is confidential. Confidentiality means we will not disclose your information, or that you have sought psychological assistance, without your permission. There are some exceptions to our ability to keep information confidential. We must, for instance, provide your referring doctor with information about our sessions with you if we are seeing you via Medicare. As well, we must disclose minimal information related to safety if we are concerned about risk of harm to you or another person. We are also bound by law to report suspected harm or risk of harm to children, and unregistered firearms.

Which structures do you offer services under?

We offer services under Medicare, Private Health, the National Disability Insurance Scheme (NDIS), Open Arms, Return to Work SA, and through third parties by arrangement.

Do you work with Children under Guardianship of the Chief Executive (GOCE)?

Yes, we do work with children under GOCE. Inspired Psychology is on the private provider panel for psychology services for the Department of Child Protection. We additionally offer services via Medicare, NDIS and privately to children under GOCE who are living in kinship, foster, residential care or independent placements. We also partner with Junction Australia to provide consultancy and training services in the out-of-home care sector. We aim to uphold the Charter of Rights for Children and Young People in Care to its full extent. Click here for more information on the Charter and young peoples’ rights in care.

How much does an appointment cost?

Therapy, assessment, consultation and training costs vary according to the nature of the service required. Please contact us to learn more.

Will I receive a rebate?

We are able to process rebates for you if you are referred under a Mental Health Care Plan (MHCP) or accessing our services through private health. Eligibility under Private Health depends on your insurance. Clients referred under a MHCP are eligible for a rebate from Medicare of  $82.30 (mental health social worker) $93.35 (generalist psychologist) or $137.05 (clinical psychologist) per session from July 1 2023 for up to 10 sessions per calendar year in 2023/2024.  Please discuss eligibility for a MHCP with your treating general practitioner, psychiatrist or paediatrician.

Do you offer telehealth services?

We offer phone or video appointments for therapy in addition to face-to-face services where clinically appropriate. Our video platform is easy to use and meets Australian privacy standard requirements. All audio and visual data are encrypted between the psychologist and client (i.e. no data are stored by the video platform). We understand our clients have varying degrees of comfort and familiarity with Telehealth, and will assist you through each step of the process.

How do I provide feedback or make a complaint?

At Inspired Psychology, we are committed to ongoing improvement of our service. We welcome all feedback and complaints as an opportunity to develop. Our Feedback and Complaint Management Policy provides more information about our feedback processes.