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FAQ

How do I make an appointment?

Although some clients are referred to us by their doctor, you do not need a referral to come see us.   If you would like to make an appointment, contact our friendly reception team. They will be happy to talk you through the booking in process.

I’m booked in for a therapy session. What should I expect?

Therapy sessions last for approximately 50 minutes. Your first therapy session is typically directed at getting to know you, the reasons you are seeking assistance, and what you would like to achieve through therapy. Subsequent sessions vary depending on the individual but may include counselling, skills teaching (e.g. mindfulness, problem solving), or specific exercises such as relaxation.

An important part of therapy is implementing changes discussed into your daily life. We will usually talk about ways you can do this and may also allocate specific tasks to be done between sessions.

I’m booked in for an assessment. What should I expect?

Typically, the assessment process starts with a consultation session aimed at gathering an idea of who you are and what answers you hope to get out of the assessment. Your clinician will then conduct the assessment in the following session/s. A report is produced following assessment and the contents of of it discussed in a debriefing session with your assessing clinician.

We offer a variety of different assessments which mean that this process does vary. We will talk to you about what the session/s will involve prior to meeting with you.

Are sessions confidential?

Information provided to psychologists is confidential. This means we will not disclose your information, or that you have sought psychological assistance, without your permission. There are some exceptions to our ability to keep information confidential: we must provide your referring doctor with information about our sessions with you if we are seeing you under the Medicare system. As well, we must disclose minimal information related to safety if we are concerned about risk of harm to you or another person. We are also bound by law to report suspected child abuse, neglect and unregistered firearms.

Which structures do you offer services under?

We offer services under Medicare, Private Health, the National Disability Insurance Scheme (NDIS), Open Arms, Return to Work SA, and through third parties by arrangement.

Do you work with Children under Guardianship of the Chief Executive (GOCE)?

Yes, we do. Inspired Psychology is on the private provider panel for psychology services for the Department of Child Protection. We additionally offer services via Medicare, NDIS and privately to children under Guardianship of the Chief Executive (GOCE) who are living in kinship, foster, residential care or independent placements, as well as partnering with Junction Australia to provide consultancy and training services in the out-of-home care sector. We aim to uphold the Charter of Rights for Children and Young People in Care to its full extent. Click here for more information on the Charter and young peoples’ rights in care.

How much does an appointment cost?

Therapy, assessment, consultation and training costs vary according to the nature of the service required. Please contact us to learn more.

Do you have a low fee option?

If you are accessing our services under a Mental Health Care Plan and have a health care or pension card, you may be eligible for our low fee services. Please contact us to learn more.

Will I receive a rebate?

If you are referred under a Mental Health Care Plan (MHCP) or accessing our services through private health we are able to process rebates for you. Whilst eligibility under Private Health depends on your insurance, clients referred under a MHCP are eligible for a rebate from Medicare of between $87.45 (generalist psychologist) and $128.40 (clinical psychologist) per session from July 1 2019 for up to 20 sessions per calendar year.  Please discuss eligibility for a MHCP with your treating general practitioner, psychiatrist or paediatrician.

Do you offer telehealth services?

In addition to offering face-to-face services at both locations, we offer phone or video appointments for therapy where clinically appropriate. Our video platform is easy to use and meets Australian privacy standard requirements. All audio and visual data are encrypted between the psychologist and client (i.e. no data are stored by the video platform). We understand our clients have varying degrees of comfort and familiarity with Telehealth, and will assist you through each step of the process.

How do I provide feedback or make a complaint?

At Inspired Psychology, we are committed to ongoing improvement of our service. We welcome all feedback and complaints as an opportunity to develop. Our Feedback and Complaint Management Policy provides more information about our feedback processes.